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Frequently Asked Questions

Whether you’re buying, selling, or simply exploring the world of fine timepieces, we’ve answered some of the most common questions about how MonarchsBay works.

MonarchsBay??

What is MonarchsBay?

MonarchsBay is a trusted Private online watch dealership founded in 2017. We specialize in sourcing exceptional timepieces from sellers and connecting them with buyers worldwide. We are not a traditional retailer; we act as your dedicated intermediary to secure the best value on both ends.

How does MonarchsBay work?

We locate and list the best pre-owned and new luxury watches from verified sellers. Once you express interest in a listing, we facilitate the transaction securely between buyer and seller, ensuring transparency and trust at every stage.

Is MonarchsBay a watch retailer or reseller?

No. MonarchsBay is not a direct retailer. We are a platform and concierge service that connects buyers and sellers of luxury watches, ensuring both parties receive fair value and peace of mind.

How does MonarchsBay work?

We list top-quality watches from our verified network of sellers. Buyers can inquire about any timepiece, and we handle everything from verification to secure transaction facilitation.

What kinds of watches does MonarchsBay deal in?

We focus on fine mechanical watches from respected brands such as Rolex, Patek Philippe, Audemars Piguet, Omega, Cartier, and others.

Can I visit MonarchsBay in person?

Yes. We have designated centers for in-person appraisals and evaluations, available by appointment only. These centers are for assessments, not for business meetings or walk-in sales.

Is shipping required if I want to sell my watch?

Not necessarily. If you're near one of our appraisal centers, you can bring your watch in-person for evaluation without needing to ship it. We make this process as convenient and secure as possible.

Selling & Listing with MonarchsBay

How do I list my watch for sale with MonarchsBay?

Contact us through contact@monarchsbay.com to start. We’ll guide you through either an in-person appraisal or a remote evaluation to prepare your watch for listing.

Do I have to ship my watch to MonarchsBay to sell it?

No. If you're near one of our centers, you can simply schedule an appointment for an in-person appraisal—no shipping required unless you're remote.

What is the commission or fee for listing my watch?

We use a fair, commission-based model. The rate depends on the watch’s value and listing details. Contact us directly for a personalized quote.

How long does it take to sell a watch through MonarchsBay?

Timing varies based on the model, condition, and pricing. Some watches sell in days, others in weeks. We provide strategy and market guidance to support a timely sale.

Can I sell a watch without its original box and papers?

Yes. While a complete set increases value, we accept watches without original packaging or documentation, pending verification and appraisal.

Do you offer in-person watch appraisals?

Yes. We provide professional in-person appraisals at our offices by appointment only. These are ideal for sellers who prefer not to ship their watches.

What happens after my watch is appraised?

We’ll confirm authentication, discuss pricing strategy, then professionally list your watch through our platform with full details and buyer support.

🛒Buying, Orders & Payments

Are all watches listed authentic?

Yes. We thoroughly vet each listing and work only with trusted sellers. We also offer appraisal and verification support when needed for added assurance.

How do I purchase a watch through MonarchsBay?

Simply inquire about a listing. verify availability, confirm login details, and you will be guided through a secure purchase process with optional authentication.

What payment methods are accepted?

Our preferred method is Stripe Payment Option for security. Other options are available depending on the transaction so please do contact us through the wahtsapp live chat.

Do you offer financing or installment plans?

Please do contact us via the whatsapp Live Chat as this will require the some authentication and processes.

Can I return a watch after purchase?

Returns are accepted only under specific circumstances—such as misrepresentation or discrepancy from the listing. Each case is handled individually with care. But if unsatisfied with your Timepeice please reach out to us

Do you ship internationally?

Yes. We coordinate insured global shipping for buyers and sellers around the world, with customs compliance and tracking provided.

Is the transaction process secure?

Absolutely. MonarchsBay ensures all transactions are protected, with buyer and seller verification and funds held securely until satisfaction is confirmed.

🔍 Watch Sourcing & Concierge Services

Can MonarchsBay help me find a specific watch?

Yes. Through our Watch Sourcing Concierge, we help clients locate rare or specific timepieces via our global dealer and collector network so please reach out to us.

📞 Contact & Appointments

How do I contact MonarchsBay?

You can reach us via conatct@monarchsbay.com or the wahtsapp live chat for the most rapid response. Our team will respond promptly to assist with appraisals, listings, or buyer inquiries.

Do I need an appointment to visit an appraisal center?

Yes. All in-person evaluations are by appointment only. This ensures personal attention, privacy, and professional service. No walk-ins or business transactions are conducted on-site.

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