Returns & Exchanges

Effective Date: 1-1-2025

At MonarchsBay, we prioritize accuracy, transparency, and trust in every transaction. As an intermediary between private buyers and sellers, we take every measure to ensure listings are properly vetted. While most purchases are final, returns are accepted under limited and qualifying circumstances. All requests are handled on a case-by-case basis.

Returns for Buyers

Can I return a watch I purchased through MonarchsBay?
Returns are accepted only under specific circumstances—such as misrepresentation or discrepancy from the listing. Each case is handled individually with care. If you believe your purchase qualifies, you must contact us within 48 hours of receiving the item.

What qualifies as a valid reason for return?
We may approve a return request if:

• The watch received is significantly different from the listing description

• There is undisclosed damage, wear, or mechanical fault

• The item raises concerns regarding authenticity

• There was a material listing error or incorrect fulfillment

What condition must the watch be in for return?

Watches must be returned in the same condition as received, with no signs of wear beyond what was disclosed. All original items (box, papers, tags, etc.) must be included. If the watch was listed as unworn, it must be returned unworn and unaltered.

How do I request a return?

1. Contact MonarchsBay support within 48 hours of delivery

2. Include a detailed explanation and relevant photos

3. Our team will review and respond with next steps

4. If approved, return instructions will be provided

When will I receive my refund?

Approved refunds are processed after the watch is returned, inspected, and verified. Refunds are typically issued within 2–7 business days to the original method of payment. Shipping fees may not be refundable.

Exchanges

Do you offer exchanges?
Due to the nature of the luxury watch market, we do not offer direct exchanges. If a return is approved, you are welcome to use your refund or store credit toward a different timepiece.

Returns for Sellers

Can a watch I sold be returned to me?
Yes—if a buyer presents a valid, verified issue such as misrepresentation, undisclosed damage, or authenticity concerns, MonarchsBay may request the watch be returned to the seller. In such cases, we act as a neutral party to protect all parties fairly.

What are my responsibilities as a seller?
As a seller, you must:

• Accurately describe your watch

• Disclose visible wear, modifications, or service history

• Ensure authenticity of the timepiece and supporting documents

Failure to meet these requirements may result in a return or listing removal.

Additional Notes

• Each return request is evaluated carefully and fairly

• MonarchsBay’s role is to mediate and protect the integrity of the transaction

• Sellers and buyers are encouraged to use our appraisal centers to verify condition and avoid disputes

• Appraisal centers are for inspections and evaluations only—not for retail activity or in-person transactions

Contact Us

If you believe a return may be warranted, or you need support with a recent order, please reach out to our team directly.

Email:contact@monarchsbay.com
Phone:+1 470-532-9132
Appraisal Centers: By appointment only