PRODUCT WARRANTY

Effective Date: 1-1-2025

At MonarchsBay, we understand the importance of peace of mind when purchasing a luxury timepiece. While MonarchsBay does not manufacture or directly sell watches, we stand behind every transaction facilitated through our platform with a commitment to authenticity, accuracy, and proper representation.

The following outlines the scope of warranty coverage for watches purchased through MonarchsBay.

LIMITED WARRANTY COVERAGE

ALL WATCHES LISTED ON MONARCHSBAY ARE COVERED BY A LIMITED WARRANTY FOR A PERIOD OF 12 MONTHS FROM THE DATE OF DELIVERY, UNLESS OTHERWISE STATED IN THE PRODUCT LISTING.

THIS WARRANTY APPLIES TO MECHANICAL FUNCTIONALITY ONLY AND DOES NOT COVER COSMETIC WEAR OR DAMAGE RESULTING FROM MISUSE OR ACCIDENT.

WHAT IS COVERED

• MOVEMENT MALFUNCTION OR LOSS OF TIMEKEEPING ACCURACY NOT DUE TO USER DAMAGE

• MECHANICAL FAILURE NOT CAUSED BY DROPS, SHOCK, OR WATER DAMAGE

• UNDECLARED FAULTS THAT EXISTED AT THE TIME OF PURCHASE

IF A WATCH IS FOUND TO HAVE A QUALIFYING DEFECT, MONARCHSBAY WILL FACILITATE REPAIR THROUGH AN APPROVED TECHNICIAN OR OFFER A WARRANTY RETURN OR PARTIAL REFUND, AS DEEMED APPROPRIATE.

WHAT IS NOT COVERED

• NORMAL WEAR AND TEAR, INCLUDING SCRATCHES, DENTS, OR BRACELET STRETCH

• DAMAGE CAUSED BY IMPACT, ABUSE, OR MISHANDLING

• WATER DAMAGE UNLESS THE WATCH IS RATED FOR WATER RESISTANCE AND USED ACCORDINGLY

• DAMAGE OR DEFECTS CAUSED BY THIRD-PARTY SERVICING

• BATTERY REPLACEMENT OR COSMETIC ALTERATIONS

• ANY ISSUES ARISING FROM A WATCH BEING MODIFIED, OPENED, OR TAMPERED WITH AFTER DELIVERY

CONDITIONS FOR WARRANTY SERVICE

TO QUALIFY FOR WARRANTY SERVICE, THE BUYER MUST:

1. CONTACT MONARCHSBAY WITHIN THE WARRANTY PERIOD

2. PROVIDE PROOF OF PURCHASE AND A DESCRIPTION OF THE ISSUE

3. RETURN THE WATCH TO AN AUTHORIZED LOCATION OR SERVICE CENTER, AS DIRECTED

4. ALLOW MONARCHSBAY TO VERIFY THE CLAIM THROUGH TECHNICAL INSPECTION

FAILURE TO FOLLOW THESE STEPS MAY VOID THE WARRANTY.

ADDITIONAL TERMS

MONARCHSBAY DOES NOT EXTEND MANUFACTURER WARRANTIES. IF A TIMEPIECE IS STILL COVERED BY THE ORIGINAL BRAND WARRANTY, CLAIMS MUST BE MADE DIRECTLY WITH THE MANUFACTURER AND ARE SUBJECT TO THEIR TERMS.

WARRANTY CLAIMS APPROVED BY MONARCHSBAY MAY BE FULFILLED BY REPAIR, PARTIAL REFUND, STORE CREDIT, OR REPLACEMENT AT OUR DISCRETION.

LIMITATION OF LIABILITY

THIS WARRANTY IS LIMITED TO THE VALUE OF THE WATCH AT TIME OF SALE. MONARCHSBAY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE, LOSS OF PROFIT, OR PERSONAL INJURY.

CONTACT FOR WARRANTY CLAIMS

For warranty questions or to initiate a claim, please contact:

Email: contact@email.com
Phone:+1 470-532-9132

All claims are reviewed by our in-house team and processed with the utmost care and fairness.